Liquidly Support
How can we help?
Liquidly includes built-in guidance under Settings. These quick checks resolve the most common issues.
iCloud sync
Confirm iCloud Drive and Liquidly are enabled for the same Apple Account on each device. Keep the app open briefly after a large import so the system can finish syncing.
Camera or photos
Open system Settings, find Liquidly, and review Camera and Photos access. Liquidly requests access only when you use a related feature.
Location search
If location is unavailable, enter a city, postal code, or address. Nearby results depend on Apple Maps and the venue data available for that area.
Menu imports
Use the direct HTTPS address for the menu when possible. Some sites block automated reading or build menus dynamically, so Liquidly may ask you to review fewer results or enter items manually.
Share to Liquidly
Enable Liquidly in the system Share sheet if it is hidden. On Mac, the privacy alert about “data from other apps” refers to the private handoff between Liquidly’s Share Extension and main app.
Backups
Export important collections to a .liquidly file before major device or account changes. Imports are reviewed before they are saved.
Contact support
Still need help?
Complete the short verification and Liquidly will open a pre-addressed message in your email app. Include your device model, operating-system version, Liquidly version, and the steps that led to the problem.
Please do not send passwords, payment information, or private library exports unless requested.